ResponseTek for Telco. Cloud-centric Customer Experience Management
ResponseTek for Telco is a cloud-centric application based on Amazon Web Services.
It helps drive hardline revenue growth through effective, easy to use and engaging customer experience management that puts our clients firmly in control. Our focus is unwavering: we provide insight and action on how to save customers, grow share of wallet and add new customers.
ResponseTek’s Listening Platform Is Divided Into 4 Areas:
- LISTEN – methods to collect customer feedback.
- LEARN – Online reports defined by User Roles. Includes various Dashboards, Analytical tools, and Text Analytics.
- ACT – workflow components (alerting, two-way communications).
- ENGAGE – tools to enable customers to take action on feedback, such as referrals or marketing offers.